At Broadway Watches, we take the safety and security of your purchase seriously. Please review our Shipping Policy before placing your order.

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1. Shipping Insurance Requirement

To ensure your watch arrives safely and in the same condition as when it left our facility, all shipments must include insured shipping.

• The insurance will cover the full purchase value of the watch.

• The cost of shipping insurance is the responsibility of the customer and will be added to the final order total at checkout.

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2. Shipping Carriers

We ship using reputable carriers such as FedEx, UPS, or USPS (depending on destination).

• The carrier will be chosen based on speed, security, and coverage availability for insured packages.

• Tracking information will be provided once your order has been shipped.

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3. Signature Confirmation

For security purposes, all watch orders require a signature upon delivery.

• This ensures your package is received by you or an authorized recipient.

• We cannot ship to P.O. boxes for insured shipments.

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4. Processing & Handling Time

Orders are processed within 2 after payment is received and cleared.

• During holidays, sales events, or high-demand periods, processing may take slightly longer.

• You will receive an email confirmation once your watch has been shipped.

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5. Lost, Stolen, or Damaged Packages

While insured shipping provides coverage for loss or damage during transit, please note:

• In the rare event of loss, theft, or damage, the customer will be required to file a claim with the carrier.

• Broadway Watches will assist in providing necessary documentation to support the claim.

• We are not responsible for delays, mishandling, or damage caused by the carrier beyond the coverage provided by insurance.

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6. International Shipping (If Applicable)

• International customers are responsible for all shipping costs, insurance fees, and any applicable customs duties or taxes.

• Customs clearance delays are beyond our control.