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Shipping Policy

At Broadway Watches, we take the safety and security of your purchase seriously. Please review our Shipping Policy before placing your order.

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1. Shipping Insurance Requirement

To ensure your watch arrives safely and in the same condition as when it left our facility, all shipments must include insured shipping.

  • The insurance will cover the full purchase value of the watch.

  • The cost of shipping insurance is the responsibility of the customer and will be added to the final order total at checkout.

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2. Shipping Carriers

We ship using reputable carriers such as FedEx, UPS, or USPS (depending on destination).

  • The carrier will be chosen based on speed, security, and coverage availability for insured packages.

  • Tracking information will be provided once your order has been shipped.

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3. Signature Confirmation

For security purposes, all watch orders require a signature upon delivery.

  • This ensures your package is received by you or an authorized recipient.

  • We cannot ship to P.O. boxes for insured shipments.

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4. Processing & Handling Time

Orders are processed within 2 after payment is received and cleared.

  • During holidays, sales events, or high-demand periods, processing may take slightly longer.

  • You will receive an email confirmation once your watch has been shipped.

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5. Lost, Stolen, or Damaged Packages

While insured shipping provides coverage for loss or damage during transit, please note:

  • In the rare event of loss, theft, or damage, the customer will be required to file a claim with the carrier.

  • Broadway Watches will assist in providing necessary documentation to support the claim.

  • We are not responsible for delays, mishandling, or damage caused by the carrier beyond the coverage provided by insurance.

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6. International Shipping (If Applicable)

  • International customers are responsible for all shipping costs, insurance fees, and any applicable customs duties or taxes.

  • Customs clearance delays are beyond our control.

Return Policy

1. All Sales Are Final

All purchases made through Broadway Watches, whether in-store, online, or through authorized promotions, are final. Once a transaction is completed and payment is received, no refunds, returns, or exchanges will be granted under any circumstances.

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2. No Returns Accepted

Due to the nature of our products and our commitment to maintaining quality standards, we do not accept returns for any reason, including but not limited to:

  • Change of mind or buyer’s remorse

  • Finding the item at a lower price elsewhere

  • Incorrect size or fit

  • Gift returns

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5. By Purchasing, You Agree

By completing a purchase with Broadway Watches, you acknowledge that you have read, understood, and agreed to the terms of this Return Policy.

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